I was trying to restore a Dell PC for a friend.. (Not to self.. don’t
and it turns out that on a Dell PC with Norton GoBACK installed that the normal System Restore key (CTRL + F11 at boot time) don’t work, and are over ridden. you MUST use them to get GoBACK open, and then DISABLE GoBACK. Reboot (after waiting 30 minutes for it to clean up from itself) and then you can use the sequence to start the Dell PC Restore. Click on Restore and Confirm and you should be all set..
BTW you just ERASED all of the data, programs and settings on your PC, hope that you meant to !
-DMS